Communication Course

1 Day Course

Communication
- Understanding types of listen (Active and Passive listening)
- Listening to understand and not respond
- Understanding patient led fact finding for future co-diagnosis
Co-Diagnosis
- Understanding patient led fact finding for future co-diagnosis
- Understand the use types of emotional intelligence required for listen and responding.
Consent
- Understand different types of consent and when to apply them
Delivery
- Importance of the patient fully understanding the nature of their current dental situation and all aspects of proposed treatment.
Objections
- Determine positive verses negative signals.
- Understand fear and anxiety / apprehension from a dental patients point of view